Only met her once. Spent a lot of time on the phone with Jim giving measurments for my old truck, then to get the plumbing for the Hooker's I found for the jet boat. Of the 3 times I've been down to their shop she was there once. VERY nice people. Really couldn't be happier. In case I forgot to mention to everyone, Jim is more than willing to offer header/exhaust advice for your application until you've run out of questions. Great guy. He even opened the doors to his shop on a Sunday for me to pick up the headers for my old Ford then spent 2 hours helping me install them in the alley in front of his shop.