SoCal Jet Boats
Discussion => The No Wake Zone => Topic started by: chaosmotox on September 06, 2014, 12:18:23 PM
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So I got a new job. No more Acura and no more selling cars! Ive moved over to ford this week and working as a service writer. So if anyone needs work done on cars or motor homes let me know.
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Congrats man!
Sent with my Fingers
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What does a service writer do?
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Right on.
Keep your techs happy, they will make you look good... ;)
GT
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Yeah what exactly does a service writer do except run interference for the mechanics? I have never run into one that seems to have even a small working knowledge of how cars work. They always seem to tell me things that are meant to pacify me, instead of the straight scoop. The fact that I cannot talk directly to the guy working on my stuff keeps me away from the dealerships more than the premium dollars that I know the dealer will cost me.
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Yeah what exactly does a service writer do except run interference for the mechanics? I have never run into one that seems to have even a small working knowledge of how cars work. They always seem to tell me things that are meant to pacify me, instead of the straight scoop. The fact that I cannot talk directly to the guy working on my stuff keeps me away from the dealerships more than the premium dollars that I know the dealer will cost me.
I've found that the best service advisers have experience as a parts counter person and/or a technician with a strong understanding of how things work. A good adviser will know how to pull information out of a client in regards to their concern... A great adviser will be able to do that and keep the client informed/up sell without getting squeamish when talking to the customer.
I was an adviser for many years before deciding to move out to the shop as a foreman, and the hardest place I found to work was at a diesel truck dealership with heavy OTR traffic. Each vehicle required 5-6 phone calls to get completed.
Good luck, I hope you enjoy the team you're working with, it'll make it a lot better if you do.
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So I got a new job. No more Acura and no more selling cars! Ive moved over to ford this week and working as a service writer. So if anyone needs work done on cars or motor homes let me know.
Sent from my iPhone using SoCal Jet Boats
Ford service writer?
You'll be busy as hell!
Ha ha ha!
Couldnt resist!
-beerjet-
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Right on, rancho ford?
Todd9Ford of SoCal Jet Boats
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Fritts
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