Jacked Nordie's old thread to hell, but here it is.
Dunno what to tell ya dude. I take back EVERYTHING and ANYTHING. Made a big speech a couple years ago that I didn't care if a Bayliner was pulled up to returns, we'd find a SKU and return it. (Little did I know then what I was subjecting myself to on getting into boats, but I wanted one!).
True story, I can give you phone numbers to verify it.
The actual program is simply take care of the freaking customer. Not in such terms, but that's what it means. Apparently, from what I'm gathering, the So Cal stores are not participating, for the most part. Not good for them, VERY good for me as I'm ranked against them. In your case, what's a couple gallons of paint? maybe $150? I throw more than that away, every day, before 9AM, and i guarantee they do too!
Long and the short of it is this. We all know the people ripping us off and taking advantage, but we apply that to everyone. Human nature. Your local store manager, and DSM, need to get on the program or their replacements will figure it out first. Period. It's ZERO TOLERANCE. If you want to see this in action, call our AWARE line, I forget the number, but trust me, heads WILL roll over something as stupid as this. Just take the FOKKING paint back, lol. (I know for a fact we've lost 6 So Cal store managers in the last 5 months due to this kinda crap).
Granted, I'm in trouble every Monday for markdowns, but in the end, when we come out of this, I'm gonna be the shining star, trust me, for the customer service now.
Ray
